
Question: My director has asked me to take over the staff meetings. As a new educational leader, I’ve never done this before and I'm feeling stressed out. Any advice?
Answer: Share your concerns with your director and ask if you can run part of the staff meeting initially until you build your confidence and skills as a leader.

Question: In the afternoons at OSHC, the room always feels much louder than it should. Can you suggest some strategies to help with the noise?
Answer: Managing noise in OSHC can be difficult, especially after school when children need an outlet for their energy. Strategies to improve the environment could make a real difference.

Question: Can a doctor’s clearance certificate override our policies? Some parents bring their child back with a doctor’s clearance certificate, even though symptoms persist.
Answer: You know the children at your service well, and you know how they usually respond and play. Use your best judgement and service policy.

Question: How can I go about finding a mentor for a director who is feeling alone in their role, with no one higher up to offer support, guidance or to bounce ideas off?
Answer: To feel more supported, connect with networks, restructure your team to build staff capacity and seek advice and resources from experienced professionals through Community Child Care Association
