Young boy reaching hands out towards the camera, with a disruptive expression in classroom setting

Question: Parents are complaining about a few children with challenging behaviour. How can we encourage them to be inclusive of other families’ children?

Answer: Stay empathetic and respectful

Newborn baby asleep in a cot with a caregiver's hand resting gently on the baby's torso

Question: How should we go about caring for babies whose parents request that they are left to cry in the cot without comfort (cry it out) or similar sleep training methods for sleep times?

Answer: Work in partnership with the family

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